The Communications Division is under the direction of Assistant Chief Robert Bailey and includes Fire Dispatch, the 911 Communications Center and the Public Information Officer.

Fire Dispatch is responsible for receiving calls and dispatching the closest emergency equipment to all fire, medical, rescue, and hazardous material-related requests for assistance. Global Positioning Satellite receivers, which are on all rescues, engines, trucks, and battalion command vehicles, ensure the closest company is sent to each emergency.

The 911 Communications Center is a non-uniformed division of the Fire Department. The primary function of the 9-1-1 system is to take incoming emergency requests for police, fire, and emergency medical service.

The Public Information Officer keeps the media informed of the Department’s public education efforts, special programs, and special public interest issues such as large scale fires and medical emergencies. This office also produces the Department’s newsletters and news releases, as well as exclusive articles for public awareness projects and campaigns.